There Are Just a Few Days Left for Friday Health Plans Customers to Avoid a Gap in Coverage 

Customers must enroll in a plan by this Thursday to have coverage that starts Sept. 1

DENVER— Friday Health Plans customers have less than three days to choose a new health insurance plan before their current health insurance coverage ends. Last month, the Colorado Division of Insurance announced that it had asked the courts to move Friday Health Plans into liquidation, ending coverage for all Friday Health Plans customers on August 31, 2023. Connect for Health Colorado, the state’s official health insurance marketplace, continues to urge Friday Health Plans customers to sign up for a new plan on or before this Thursday, August 31, to avoid a gap in coverage.

Through July 2023, there were roughly 24,500 Friday Health Plans enrollments on Connect for Health Colorado’s marketplace and an additional 700 Friday Health Plans enrollments on Colorado Connect, its public benefit corporation and online platform. As of August 29, about 69 percent of those Connect for Health Colorado customers have re-enrolled in a new plan. About 64 percent of those Colorado Connect customers have re-enrolled.

“I’m grateful so many customers who were impacted by Friday Health Plans’ mid-year exit have successfully enrolled in a new plan. The retention we’re seeing so far is really promising, and there are still a few days left to avoid a gap in coverage,” said Connect for Health Colorado’s CEO, Kevin Patterson. “If you need help securing coverage for September, my message is simple: contact Connect for Health Colorado right away, and we’ll guide you through every step of the application and enrollment process.”

The last time Colorado’s marketplace experienced a mid-year plan exit was Colorado HealthOp in 2016. At that time, 52 percent of impacted customers re-enrolled in a new plan. When Bright Health and Oscar Health exited the market last year, approximately 70 percent of customers in those plans chose new coverage.

When to Enroll

Enroll in a new plan on or before Thursday to have coverage that starts September 1, 2023. Friday Health Plans customers can also enroll after their plan ends (any time before October 31) but doing so will result in a gap in coverage.

If you enroll…Your new plan coverage starts…
Anytime in August 2023September 1, 2023
Anytime in September 2023October 1, 2023
Anytime in October 2023November 1, 2023

For Help and Questions

Connect for Health Colorado offers free enrollment assistance from certified Brokers and community-based Assisters. A certified Broker can review plan options, give advice, check networks, and suggest a new plan. Find a Broker or visit an Enrollment Center near you.

Connect for Health Colorado and the Division of Insurance have created this list of Frequently Asked Questions for Friday Health customers.

###

Media Contact

Mónica Caballeros, Connect for Health Colorado, [email protected], 720-576-7995

About Connect for Health Colorado

Connect for Health Colorado is a public, non-profit entity established by the Colorado General Assembly in 2011 to create a health insurance Marketplace. Since 2013, we’ve been helping individuals, families and small employers compare plans, apply for financial help and buy health insurance. As Colorado’s official health insurance marketplace, we are the only place to apply for financial help to lower the monthly cost of premiums. Customers can shop online; get help by phone or online chat from Customer Service Center representatives; and access expert help from a statewide network of certified Brokers and community-based Assisters. For more information:  ConnectforHealthCO.com

Friday Health Plans Customers Must Enroll in New Health Insurance by August 31 to Prevent a Gap in Coverage

So far, about 46 percent of these customers have picked a new plan

DENVER— Friday Health Plans customers have about two and half weeks to choose a new health insurance plan before their current health insurance coverage ends. Connect for Health Colorado, the state’s official health insurance marketplace, is urging Friday Health Plans customers to sign up for a new plan before the end of the month to avoid a gap in coverage.

Through July 2023, there were roughly 24,500 Friday Health Plan enrollments on Connect for Health Colorado’s marketplace and an additional 700 Friday Health Plans enrollments on Colorado Connect, its public benefit corporation and online platform. As of August 14, about 46 percent of those marketplace customers have successfully re-enrolled in a new plan, and about 37 percent of those Colorado Connect customers have re-enrolled.

“We understand that having to switch plans mid-year can mean major disruption to your health care access and finances. That’s why we’re reaching out to our customer base to ensure they have proper guidance and are mobilizing our network of certified Brokers and Assisters to help people stay covered,” said Connect for Health Colorado’s CEO, Kevin Patterson. “I implore Friday Health Plans customers to contact us or their certified Broker right away. We have free, expert help and guidance—you don’t have to go this alone.”

Last month, the Colorado Division of Insurance announced that it had asked the courts to move Friday Health Plans into liquidation, ending coverage for all Friday Health Plans customers on August 31, 2023.

When to Enroll

Friday Health customers have until October 31, 2023 to enroll in a new plan. However, they must sign up for a new health insurance plan by the end of August to prevent a gap in coverage.

If you enroll…Your new plan coverage starts…
Before August 31September 1, 2023
September 1, 2023 — September 30, 2023October 1, 2023
October 1, 2023 — October 31, 2023November 1, 2023

For Help and Questions

Connect for Health Colorado offers free enrollment assistance from certified Brokers and community-based Assisters. A certified Broker can review plan options, give advice, check networks, and suggest a new plan. Find a Broker or visit an Enrollment Center near you.

Connect for Health Colorado and the Division of Insurance have created this list of Frequently Asked Questions for Friday Health customers.

###

Media Contact

Mónica Caballeros, Connect for Health Colorado, [email protected], 720-576-7995

About Connect for Health Colorado

Connect for Health Colorado is a public, non-profit entity established by the Colorado General Assembly in 2011 to create a health insurance Marketplace. Since 2013, we’ve been helping individuals, families and small employers compare plans, apply for financial help and buy health insurance. As Colorado’s official health insurance marketplace, we are the only place to apply for financial help to lower the monthly cost of premiums. Customers can shop online; get help by phone or online chat from Customer Service Center representatives; and access expert help from a statewide network of certified Brokers and community-based Assisters. For more information:  ConnectforHealthCO.com

Friday Health Plans Coverage Ending August 31

DENVER— Today, the Colorado Division of Insurance (DOI) announced that they have asked the courts to move Friday Health Plans of Colorado into liquidation, which will end coverage for Friday Health Plans customers on August 31, 2023. 

Chief Executive Officer of Connect for Health Colorado, Kevin Patterson, released the following statement: 

“I am confident that Connect for Health Colorado has the enrollment support network and resources in place to help Friday Health Plans customers find a new plan and enroll for the remainder of the year. In fact, nearly 4 out of 5 Friday Health customers enrolled with the help of a certified Broker when they picked a plan during Open Enrollment. I’m grateful we can count on those experts to provide guidance and individual support to these customers now as they need it. Additionally, we’ll be communicating with Friday Health Plans customers regularly leading up to and during Open Enrollment to ensure they have the support and information they need to stay covered next year. If you’re enrolled with Friday Health Plans and have any questions at all, contact Connect for Health Colorado as soon as possible to get started. We are here to help you every step of the way.” 

Connect for Health Colorado and the Division of Insurance have created this list of Frequently Asked Questions for Friday Health Plans customers

###

Media Contact

Mónica Caballeros, Connect for Health Colorado, [email protected], 720-576-7995

About Connect for Health Colorado Connect for Health Colorado is a public, non-profit entity established by the Colorado General Assembly in 2011 to create a health insurance Marketplace. Since 2013, we’ve been helping individuals, families and small employers compare plans, apply for financial help and buy health insurance. As Colorado’s official health insurance marketplace, we are the only place to apply for financial help to lower the monthly cost of premiums. Customers can shop online, get help by phone or online chat from Customer Service Center representatives and access expert help from a statewide network of certified Brokers and community-based Assisters. For more information: ConnectforHealthCO.com

Losing Medicaid? Here’s What You Need to Know About Transitioning to Marketplace Coverage

Colorado’s Marketplace Offers Free Enrollment Help and Low-Cost Health Plans

DENVER— For the first time in more than three years, Coloradans who are no longer eligible for Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+) will start to lose their coverage.

Why Coloradans Might Lose Health First Colorado (Colorado’s Medicaid Program)

This change was the result of federal legislation passed in winter of 2022: the Omnibus bill, otherwise known as the Consolidated Appropriations Act. It included a provision to end the requirement for states to keep individuals covered by Medicaid during the COVID-19 Public Health Emergency. 

The Department of Health Care Policy & Financing (HCPF) estimates that more than 325,000 current members will no longer be eligible for Health First Colorado coverage following their annual eligibility review. These eligibility reviews will be done in the anniversary month of when the person enrolled.

Keeping Coloradans Covered Through the Marketplace

People who lose Health First Colorado or CHP+ coverage will have a Special Enrollment Period through July 31, 2024 to sign up for other health coverage. Other health coverage options could include health insurance through a job, getting coverage through another family member’s plan, or buying a plan using Connect for Health Colorado.

“As people begin to lose Medicaid again, we’re ramping up our joint efforts with State partners, community partners, and our enrollment network to keep Coloradans covered,” said Connect for Health Colorado CEO Kevin Patterson. “When you find out you need new health coverage, contact Connect for Health Colorado right away. We’ll walk you step-by-step through the application and ensure you get all the financial help you qualify for.”

Connect for Health Colorado, the state’s official health insurance marketplace and the only place where residents can qualify for financial help, estimates that between 3 and 10 percent of people who lose Health First Colorado coverage and are eligible for Marketplace coverage will enroll during the 14-month Special Enrollment Period. That’s roughly 5,800 to 19,300 projected health insurance enrollments. The Marketplace will be providing updates about Medicaid to Marketplace enrollment conversions and ongoing outreach efforts at its public board meetings.

As of June 1, 2023, nearly 220,000 people have used Connect for Health Colorado to enroll in a health insurance plan for coverage this year. Nearly 3 out of 4 customers are receiving financial help.

For Coloradans Losing Health First Colorado

Here’s practical advice for Coloradans who find themselves at risk of losing their Health First Colorado coverage and in need of affordable health insurance:

Make sure your Health First Colorado profilehas the most up-to-date information. The State of Colorado will assess whether you still qualify for health coverage based on your information, so make sure it is accurate.

Pay special attention to any letters you get in your online account or in the mail from the State of Colorado, so you don’t miss the notice telling you if you still qualify, and if not, when your coverage is ending. Connect for Health Colorado will also contact people losing Health First Colorado through direct emails and outbound phone calls to encourage them to apply and direct them to enrollment assistance.

You are eligible for a Special Enrollment Period to sign up for a health insurance plan through July 2024, but the sooner you enroll, the sooner your new coverage begins. You can also enroll as early as 60 days prior to the end of your Health First Colorado coverage to make sure you don’t have a gap in coverage.

Contact a Certified Enrollment Assister or Broker in your community to figure out the health insurance plans and financial help available. This is a good option for people who need help figuring out their Special Enrollment Period, need help applying, or who want help picking a plan. Brokers and Assisters offer free assistance year-round virtually and in-person.

Don’t assume health insurance is out of your budget. You can qualify for low-cost and $0 plans when you enroll with Connect for Health Colorado. Currently, an individual with an income of less than $19,400 per year and a family of four with an income of less than $40,000 per year can qualify for Health First Colorado. If you make more than those income thresholds, you could qualify for financial help to lower the cost of your health insurance premiums on Connect for Health Colorado.  In fact, 2 out of 3 customers can find a plan for $25 per month or less. You might also qualify for even more savings on things like copays and prescriptions based on your income.  

Go to https://connectforhealthco.com/we-can-help/ to find an Assister or Broker in your community. You can also apply and enroll in a plan during your Special Enrollment Period by calling the Customer Service Center at 855-752-6749.

###

Media Contact

Mónica Caballeros, Connect for Health Colorado, [email protected], 720-576-7995

About Connect for Health Colorado

Connect for Health Colorado is a public, non-profit entity established by the Colorado General Assembly in 2011 to create a health insurance Marketplace. Since 2013, we’ve been helping individuals, families and small employers compare plans, apply for financial help and buy health insurance. As Colorado’s official health insurance marketplace, we are the only place to apply for financial help to lower the monthly cost of premiums. Customers can shop online; get help by phone or online chat from Customer Service Center representatives; and access expert help from a statewide network of certified Brokers and community-based Assisters. For more information:  ConnectforHealthCO.com

Friday Health Plans Winding Down Business Across Country

Statement by Connect for Health Colorado’s Chief Executive Officer

DENVER —Today, the Colorado Division of Insurance announced that Friday Health Plans would begin to wind down its business activities throughout the country, including in Colorado.

Chief Executive Officer of Connect for Health Colorado, Kevin Patterson, released the following statement:

“The Colorado Division of Insurance has confirmed that, based on the company’s current standing, Friday Health Plans of Colorado has sufficient capital to continue for the remainder of 2023. That means current customers who are enrolled through Friday Health Plans on Connect for Health Colorado and Colorado Connect will continue to stay covered by their plan.

Connect for Health Colorado is staying closely aligned with the Division of Insurance as they continue to evaluate Friday Health Plans’ situation in Colorado. I encourage any current customers with questions to reach out to us or their Assister or Broker. We’re here to help.”

###

Media Contact

Mónica Caballeros, Connect for Health Colorado, [email protected], 720-576-7995

About Connect for Health Colorado

Connect for Health Colorado is a public, non-profit entity established by the Colorado General Assembly in 2011 to create a health insurance Marketplace. Since 2013, we’ve been helping individuals, families and small employers compare plans, apply for financial help and buy health insurance. As Colorado’s official health insurance marketplace, we are the only place to apply for financial help to lower the monthly cost of premiums. Customers can shop online, get help by phone or online chat from Customer Service Center representatives and access expert help from a statewide network of certified Brokers and community-based Assisters. For more information: ConnectforHealthCO.com

No New Friday Health Plans Enrollments for Remainder of 2023

Statement by Connect for Health Colorado’s Chief Executive Officer

DENVER — Today, the Colorado Division of Insurance announced that Friday Health Plans will not accept new health plan enrollments in Colorado starting Tuesday, May 9. People who are already enrolled in Friday Heath Plans will stay enrolled in their plan and can continue to use their coverage.

Chief Executive Officer of Connect for Health Colorado, Kevin Patterson, released the following statement:

“I want to assure Friday Health Plans customers who are enrolled through Connect for Health Colorado or Colorado Connect that their coverage remains in place. This news only affects new customers, who will not have Friday Health Plans as an option when they are shopping for 2023 coverage.

We’re working closely with the Division of Insurance as they continue to evaluate Friday Health Plans’ situation in Colorado so we can provide the best guidance possible to current customers and our network of Brokers and Assisters.

In light of this announcement, I remain confident in the stability of our marketplace, and we’re at the ready to assist customers who may have concerns or need help.”

###

Media Contact

Mónica Caballeros, Connect for Health Colorado, [email protected], 720-576-7995

About Connect for Health Colorado

Connect for Health Colorado is a public, non-profit entity established by the Colorado General Assembly in 2011 to create a health insurance Marketplace. Since 2013, we’ve been helping individuals, families and small employers compare plans, apply for financial help and buy health insurance. As Colorado’s official health insurance marketplace, we are the only place to apply for financial help to lower the monthly cost of premiums. Customers can shop online, get help by phone or online chat from Customer Service Center representatives and access expert help from a statewide network of certified Brokers and community-based Assisters. For more information: ConnectforHealthCO.com

Request for Proposal for Managed IT Services

Connect for Health Colorado (C4HCO) is soliciting responses from qualified entities to provide managed IT services. Through this Request for Proposals (RFP), C4HCO intends to identify and potentially contract with a vendor to provide managed IT services to support our corporate operations. To be considered, bidders must demonstrate experience and skills in delivering the business requirements along with the other selection criteria identified in this RFP.

The Request for Proposal provides additional details and instructions on how to respond. Our response to submitted questions is also available.

We look forward to hearing from you.

Connect for Health Colorado Releases Open Enrollment Report for Plan Year 2023

DENVER— In its tenth year of enrollment operations, Connect for Health Colorado, the state’s official health insurance marketplace, is providing more financial help for health insurance, offering more local enrollment assistance and enrolling more people into coverage than ever before.

In a report published today, Connect for Health Colorado provides a comprehensive look at the Open Enrollment Period data and outcomes. (Connect for Health Colorado released preliminary enrollment totals from the Open Enrollment Period at the end of January.) This new report includes information such as average costs and enrollments by county and the significance of Broker and Assister enrollment assistance. Here are the highlights:

Making Plans More Affordable

Connect for Health Colorado is the only place where residents can access financial help to cover monthly premiums and health care costs. The extension of enhanced financial help via the Inflation Reduction Act in August 2022 kept the cost of staying covered controlled for many customers. This year, the average premium for people who received financial help was $143. For people not receiving financial help, the average monthly premium was $412.

For a third year, the Marketplace saw an increase in people choosing Gold-level plans. Year over year, there was an 8-percentage point increase among those who qualify for financial help and a 10-percentage point increase for those who don’t qualify for financial help.

Increasing Enrollments in Rural Areas

One of Connect for Health Colorado’s strategic goals is to advocate to improve access to coverage in rural areas of the state. To support that effort, Connect for Health Colorado increased its enrollment assistance network in rural communities, with 26 of 51 Enrollment Center locations offered in rural communities and new sites added in Salida, Buena Vista and Durango.

Staying with a four-year trend, many of the largest increases in enrollments came from rural counties. The percentages of the population in these rural counties that enrolled through Connect for Health Colorado are comparable to more populous counties. For example, four percent of Kiowa County’s population enrolled through Connect for Health Colorado – the same percentage as the more populous Jefferson County. For people in rural counties, the average premium with financial help applied was $130.

Providing Expert Assistance in Your Community

Connect for Health Colorado’s certified Brokers continue to be integral partners in keeping Coloradans covered. In fact, the majority of customers enrolling in health insurance through the Marketplace, 62 percent, did so with the guidance of a Broker.

Certified Enrollment Assisters also provide crucial support to residents, especially those who face barriers to health care coverage. More than 50 percent of all completed appointments with Assisters were with customers who were uninsured for at least two months before their appointment, and over 40 percent of all completed appointments with Assisters were in Spanish. 

Enrollment Centers maintained their role as important footholds in small, rural communities and larger cities. In total, nearly 46,000 Coloradans enrolled in Marketplace coverage at an Enrollment Center, and 82 percent of them received financial help.

You can find more data about plan selection trends, average costs and savings in your county, Colorado Option plans, outreach and marketing strategies to reach eligible Coloradans and more in the By the Numbers End of Open Enrollment Report for Plan Year 2023.

Opportunities to Enroll Now

People can enroll in health insurance now if they have a qualifying life event, such as losing Health First Colorado (Colorado’s Medicaid program) coverage, losing health insurance from your job and certain household changes.

Free help is available year-round from certified Brokers and community-based Assisters. Contact Connect for Health Colorado at ConnectforHealthCO.com or by calling 855-752-6749 to apply for health insurance during a Special Enrollment Period and to find local enrollment assistance.

###

Media Contact

Mónica Caballeros, Connect for Health Colorado, [email protected], 720-576-7995

About Connect for Health Colorado

Connect for Health Colorado is a public, non-profit entity established by the Colorado General Assembly in 2011 to create a health insurance Marketplace. Since 2013, we’ve been helping individuals, families and small employers compare plans, apply for financial help and buy health insurance. As Colorado’s official health insurance marketplace, we are the only place to apply for financial help to lower the monthly cost of premiums. Customers can shop online; get help by phone or online chat from Customer Service Center representatives; and access expert help from a statewide network of certified Brokers and community-based Assisters. For more information:  ConnectforHealthCO.com

Tax Time Enrollment Program Gives Uninsured Coloradans Another Chance to Sign Up for Health Insurance 

Tax Season is a Health Coverage Enrollment Opportunity 

DENVER— The annual Open Enrollment Period for health insurance ended mid-January, but Coloradans who missed the enrollment deadline could still have a special opportunity to sign up for health coverage as a result of the Tax Time Enrollment Program

The Tax Time Enrollment Program, which launched last year, provides Coloradans the opportunity to check a box on their state tax return to share their information with Connect for Health Colorado and the state Department of Health Care Policy & Financing for the purpose of obtaining health coverage. Through October 2022, approximately 1,700 people used the Tax Time Enrollment Program to enroll in a health insurance plan through Connect for Health Colorado.  

“I’m so pleased Colorado continues to come up with innovative programs, like Tax Time Enrollment, to get more uninsured residents enrolled throughout the year,” said Chief Executive Officer Kevin Patterson. “It’s our mission to increase access to health coverage, and Tax Time Enrollment does just that. If you missed the annual enrollment period, I encourage you to look for that checkbox on your state return, or ask your tax preparer to check that box, and take advantage of this sign-up opportunity before April 18.”  

People who check the box on their state tax return will receive follow-up information from Connect for Health Colorado that: 

  • Informs them how to enroll in a private health insurance plan through the Marketplace 
    during a Special Enrollment Period, or 
  • Connects them to apply for Health First Colorado (Colorado’s Medicaid program). 

In most circumstances, tax filers will hear from Connect for Health Colorado about a week after filing their state return. The Special Enrollment Period is effective for 60 days starting from the date that a person applies and receives application results from Connect for Health Colorado. Coverage will be effective on the first day of the month following plan selection. Residents must file their Colorado state tax return and select the checkbox option on their return by the deadline on Tuesday, April 18 (regardless of tax filing extensions) to qualify for this Special Enrollment Period. 

Other Enrollment Opportunities 

People who don’t use or qualify for the Tax Time Enrollment Program might be eligible to sign up for health insurance now if they have a different qualifying circumstance, like losing health insurance from a job or no longer being eligible for Health First Colorado.   

Representatives, community Assisters and certified Brokers are available and ready to help residents figure out which Special Enrollment Period they may qualify for and how to enroll. Contact Connect for Health Colorado at 855-752-6749 or ConnectforHealthCO.com/we-can-help to enroll and find local enrollment assistance.   

Residents can enroll in coverage through Health First Colorado or the Child Health Plan Plus (CHP+) program any time during the year if they qualify. 

### 

Media Contact 

Mónica Caballeros, Connect for Health Colorado, [email protected], 720-576-7995 

About Connect for Health Colorado  

Connect for Health Colorado is a public, non-profit entity established by the Colorado General Assembly in 2011 to create a health insurance Marketplace. Since 2013, we’ve been helping individuals, families and small employers compare plans, apply for financial help and buy health insurance. As Colorado’s official health insurance marketplace, we are the only place to apply for financial help to lower the monthly cost of premiums. Customers can shop online; get help by phone or online chat from Customer Service Center representatives; and access expert help from a statewide network of certified Brokers and community-based Assisters. For more information: ConnectforHealthCO.com 

Connect for Health Colorado Names Chief Product Officer

DENVER— Connect for Health Colorado’s Chief Executive Officer Kevin Patterson recently announced that Kelly Davies has been named as Chief Product Officer. In her role, Davies drives the development of new products and programs with a customer focus. Davies previously held the position of Director of Product Development within the organization.

“I’m delighted that Kelly Davies has accepted this new role of Chief Product Officer,” said Kevin Patterson. “Kelly is an innovative and thoughtful leader who doesn’t shy away from big ideas. Her focus on product and project implementation for a fast moving, mission-based organization is exactly what we need to keep moving us forward and delivering high-quality health coverage options to Coloradans.”

Davies has held a variety of roles within Connect for Health Colorado since joining the organization as a project and product manager in February 2015. Most recently, as Director of Product Development, Davies helped lead several critical modernization initiatives such as redesigning the customer-facing application, building new plan shopping decision support tools and upgrading the customer relationship management tool. She also led the organization’s transformation from a waterfall design methodology to an agile shop that is focused on continually producing value for users.  

Davies is a member of the Customer Experience Program Advisory Board for the University of Colorado-Boulder Leeds School of Business. She holds a bachelor’s degree from Marquette University. Davies is also a certified DevOps Practitioner and Scrum Master.

Along with Connect for Health Colorado’s CEO Kevin Patterson, the executive leadership team includes Chief Financial Officer Brian Braun, Chief Innovation Officer Kelly Guthner, Chief Human Resources and Training Officer Dr. Renata Robinson, Director of Policy and External Affairs Nina Schwartz, and Director of Communications and Marketing Strategy Ezra Watland.

###

Media Contact

Mónica Caballeros, Connect for Health Colorado, [email protected], 720-576-7995

About Connect for Health Colorado

Connect for Health Colorado is a public, non-profit entity established by the Colorado General Assembly in 2011 to create a health insurance Marketplace. Since 2013, we’ve been helping individuals, families and small employers compare plans, apply for financial help and buy health insurance. As Colorado’s official health insurance marketplace, we are the only place to apply for financial help to lower the monthly cost of premiums. Customers can shop online; get help by phone or online chat from Customer Service Center representatives; and access expert help from a statewide network of certified Brokers and community-based Assisters. For more information:  ConnectforHealthCO.com