We are now just weeks away from the start of our next Open Enrollment Period and our staff is wrapping up all final preparations in advance of November 1st. As we enter Open Enrollment, you should see the result of months of hard work in some important ways. First, you will see us spread the word with a new ad campaign and through social media. We are also adding materials to our collateral toolkit, which I encourage you to use to help us reach customers in your sphere of influence.
This year we also moved all Call Center operations in-house. I am excited that we can call everyone answering phones our colleagues and to serve our customers with this dedicated team. Our representatives are finalizing their training as we speak and will be ready for November 1.
Finally, throughout the past year, we have worked to fine-tune our technology and application system. The teams have done an exceptional job in resolving bugs and implementing proactive measures to ensure our system is ready for Open Enrollment traffic.
CoverCo
Last week we held our annual training conference, CoverCO, where nearly 600 attendees convened to learn critical information for Open Enrollment. Our speakers offered sessions on topics such as post enrollment support for OmniSalud enrollment, how to best assist mixed eligibility households, changes to immigrant health coverage, and hospital discounted care.
I was particularly inspired by my conversation with Jose Antonio Vargas, who shared his story about growing up as an undocumented immigrant in the United States. I was also moved by the story Robert Paylor shared with us, including his tools of resilience while living with quadriplegia.
We are grateful for everyone who joined us for another year of virtual CoverCO, and are thrilled to provide our brokers, assisters, and other stakeholders with the opportunity to learn from so many distinguished speakers.
In the News
I was pleased to see our friends at the Division of Insurance announced a 10% increase in SilverEnhanced Savings spots, which will give us the opportunity to enroll up to 11,000 people with enrollment assistance in the second year of OmniSalud.
Take care,
Kevin Patterson, MURP, MPA
Chief Executive Officer
Connect for Health Colorado
