Open Enrollment is right around the corner, beginning November 15!

If you are a current customer, this means your plan will be up for renewal.

You should soon receive a notice from us outlining your options.

  1. You may be eligible to auto-renew if your insurance company is offering the same plan again, and your household income and size hasn’t changed. In this case, you don’t have to do anything but pay your first months’ premium by December 25 and your 2015 coverage will start on January 1.
  2. If your insurance company isn’t offering the same plan, or you want to change plans, you can shop for coverage that best meets your health and financial needs. You can use our Tax Credit Estimator to see if you’re still eligible for financial assistance, and preview plans and pricing for 2015 available in your area. Starting November 15, you can log in to your account to save these details and purchase your plan. You’ll need to take action to enroll by December 15 for your coverage to begin on January 1.

If you’re a new customer, you can enroll only if you have had at least one of several qualifying life events. Visit us again on November 15 to enroll! Remember, you need to enroll by December 15 for coverage beginning January 1. Plans and prices change every year, so it is a good idea to compare your options before deciding. We’re here to help you every step of the way. Find free, in-person help from a certified Broker or a Health Coverage Guide.

Completing your documentation. If you have not completed your citizenship or immigration status in your application, you need to provide us the proper document by September 5th. See the list of documents and process for submitting the appropriate information.

Medicaid enrollment is still open for new applicants: If you have little or no income, you will likely qualify for Medicaid, a public health insurance program. You can apply for Medicaid year-round online or in-person. Information about applying for Medicaid is available here.

Small Business Marketplace Open: Small businesses can enroll throughout the year. More information is available here.

PAYMENT INFORMATION

  • You need to pay your first month’s premium to your selected carrier to finalize your coverage.
  • As a general rule, your first premium must be processed or postmarked by the 25th of the month in order for your coverage to start the first of the next month. Addresses to send  a check and phone numbers to get support in the payment process are available for all carriers here.
  • We encourage you to call your carrier if you need assistance with making payment. View carrier contact information and payment deadlines here.
  • We recommend that you wait to receive payment instructions since each carrier has different procedures. Many carriers will take payment by phone or online.
  • If you have not received an invoice with payment instructions from your carrier, please send a check to the address listed here for your carrier.
  • You should include a printout of the “Enrollment Summary” page with your check.
  • If you selected a health plan and a dental plan from two carriers, you must send separate checks.
  • Payment by check may take longer to process than any payment online or by phone.

Additional information:

  • Claims for medical services need to be sent to your carrier for processing. Connect for Health Colorado is not an insurance carrier and does not accept or process claim forms from medical providers. Customers should provide their carrier’s name and information to medical providers to process payments.
  • We send enrollment data daily to carriers.
  • On average, it can take 1- 2 business days for your enrollment information to appear in the carrier’s computer systems after you sign up through Connect for Health Colorado. If the carrier said they don’t have your information in their system yet, it may be due to this processing lag. This is normal and will not impact your coverage.
  • It can take up to 10 days for the carrier to send you your invoice from the time they receive your information from Connect for Health Colorado. We’re seeing invoices being sent faster every week.
  • If you have requested a change to what you previously selected (i.e., address change, plan change etc.) this will take extra time to process and it is likely that we are still working with your carrier to make sure this change is made.
  • Most carriers will send you an ID card after you have completed your first premium payment. This could take a couple of weeks. Some carriers may be providing you with a temporary ID card.
  • Coverage is dependent on your premium payment status, not whether or not you have an ID card. If you want to verify your payment status, please contact your carrier.