Connect for Health Colorado® reaching out to renewal-eligible customers

Curtis Hubbard, 303-908-2378 (Connect for Health Colorado)

DENVER (Jan. 28, 2015) – On Nov. 15, 2014, Connect for Health Colorado opened its second open enrollment period, the first open enrollment to have any renewing customers.

More than 73,000 policies were eligible for auto-renewal because their insurers were offering the same/similar plans again in 2015.  Since late December, through Brokers, Health Coverage Guides and our Service Center we have been working with customers who, for various reasons, did not want their policies renewed when they were, or who wanted them to be renewed and they were not.

A review of our records shows there were 3,615 policies that were eligible for automatic renewal but were removed from that process when the policyholder shopped on our website. We are already helping many customers with various renewal scenarios — critical to that process is clearly determining what they want and avoiding making assumptions.  Some customers did not want to keep their same 2014 benefit options; some have found coverage off the Marketplace and did not want a 2015 plan; and others did intend to renew the same plan but the enrollment has not been completed.

We are committed to working with all our customers to complete their enrollment in the plan they choose.

Next Steps

  • We will send a new communication to the 3,615 policy holders – by phone and by e-mail – to determine their enrollment choice and complete enrollment for anyone who chooses.
  • We will take these and other lessons learned to continue to make modifications to our website, renewal communications and systems for our second renewal cycle in the fall.
  • We have a special escalation process in place for customers who have urgent medical needs and are in the process of enrolling.

About Connect for Health Colorado
Connect for Health Colorado is a public, non-profit entity established in law by the Colorado General Assembly in 2011. A health insurance Marketplace built just for Colorado, it launched on Oct. 1, 2013 for individuals, families and small employers to compare and buy health insurance and apply for tax credits to help make their insurance more affordable. Customers can shop online; get help by phone or chat from expert Customer Service Center representatives; and find in-person assistance from certified Brokers, community based certified Health Coverage Guides or Certified Application Counselors. The open enrollment period for individuals and families for 2015 coverage is Nov. 15, 2014 through Feb. 15, 2015. For more information: