If you are experiencing issues while trying to enroll, please read through the following to troubleshoot the issue prior to notifying Connect for Health Colorado. If none of the following resolves or pertains to the issue, please give us a call and provide us with as much detail as possible.

(1) Reboot. Try rebooting before reporting any IT related incident or problem.

(2) If using Internet Explorer, make sure the compatibility mode is checked off.

(3) If you are noticing an issue that you think is part of a bigger problem or outage, please check with coworkers nearby to confirm the impact before contacting support. This helps us understand the scope of the problem.

(4) Try to reboot your system at least once every 3 days. Only locking your system when you leave each evening can cause performance problems.

If you forgot your password or you are locked our of your account, click here or call 855-752-6749 reset your password. If you forgot your email/username, click here.

We recommend using the latest version of one of these web browsers:
• Google Chrome
• Mozilla Firefox
• Microsoft Edge

Use a Desktop or Laptop Computer
Tablets and mobile devices are not compatible with our application software, but you may browse the rest of the website on your tablet or mobile device prior to signing in and shopping.

Clear Your Browser Cache & Cookies
If you experience any problems using our application software, we recommend you clear your browser cache and cookies. Please know this may remove any saved websites or saved passwords stored in your web browser.