Record Enrollment Pace is Creating Demand at the Connect for Health Colorado Customer Service Center; Sunday Hours Being Added

Ben Davis, [email protected], 303-522-6790

Enrollments are breaking records each day this week, with a total of 1,090 people signing up for private health insurance on Wednesday alone through Connect for Health Colorado. The increased demand is causing longer wait times at certain periods of the day at the Connect for Health Colorado Customer Service Center. Wait times are generally highest between 9:30 a.m. and 11:30 a.m. and the busiest days are Monday and Tuesday. Currently, the lowest wait times are between 7 a.m. and 9 a.m. and between 6 p.m. and 8 p.m.

“We are encouraged to see a record pace of sign-ups from Coloradans who will have comprehensive coverage starting January 1,” said Connect for Health Colorado CEO Patty Fontneau. “We want to let Coloradans know that our Customer Service Center is seeing record demand and that there are better times to call to access support, and there are other ways to get help, if needed.”

The Customer Service Center in Colorado Springs, and Denver satellite office, currently has over 150 trained Representatives taking customer calls between 7 a.m. to 8 p.m. Monday to Saturday. The Customer Service Center has added resources and will continue to add capacity this month as the December 23 deadline approaches to have coverage begin January 1, 2014. The Customer Service Center will be open the next three Sundays (December 8, 15 and 22) from 9 a.m. to 6 p.m. to accommodate more customers. The toll-free phone number is 1-855-PLANS-4-YOU (855-752-6749).

Connect for Health Colorado encourages Coloradans to sign up as soon as possible, and before the Dec. 23 deadline for January 1, 2014, coverage. Customers who sign up for health plans will receive bills from their chosen carriers in the next two weeks, if they haven’t already, and will have until at least the end of December to send the first month’s premium payment. Open enrollment continues until March 31, 2014, so Coloradans who miss the December deadline will still have the opportunity to sign up. Certified Health Coverage Guides and licensed health insurance agents/brokers are available to provide in-person assistance to customers of the Marketplace. Coloradans can look for in-person help in their communities on our website and through our free Android mobile app that is available for download here.

Connect for Health Colorado is also traveling across the state with a branded RV to conduct outreach as part of a Holiday Connect to Coverage Campaign. More information about the campaign is available here.


About Connect for Health Colorado
Connect for Health Colorado is a new health insurance marketplace that opened for business in October 2013 for individuals, families and small employers across Colorado. This online marketplace includes a customer support network of Customer Service Center Representatives, Health Coverage Guides and licensed agents and brokers to support customers. Connect for Health Colorado is the only place where Coloradans can access new federal financial assistance to reduce costs. Connect for Health Colorado is a non-profit entity established by a 2011 state law. More information is available at