Improving Our Customer Service

To Our Valued Stakeholders,

We had the opportunity Monday to talk with our policy committee about the results of our most recent surveys. That included surveys of new and returning customers, lapsed customers and Colorado residents selected at random.

The responses show progress in key areas:

  • Fewer customers reporting technical problems
  • More customers giving positive marks to our Customer Service Center
  • An 18-point jump in the percentage of customers likely to recommend Connect for Health Colorado

In the News

There was encouraging news in a Kaiser Family Foundation report this week on the positive financial performance of health insurance companies in the individual market. A good first quarter this year for many follows positive results in 2017, more indication that markets are stabilizing, even as the policy debate continues.

Last Friday I participated with three other state-based marketplace directors on a panel at the national America’s Health Insurance Plans (AHIP) 2018 Institute & Expo, where we talked about the importance of outreach strategies. Inside Health Policy covered it here.

Take care,

Kevin Patterson, MURP, MPA
Chief Executive Officer
Connect for Health Colorado