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Colorado's Official Health Insurance Marketplace

  • I AM A …
    • New Customer
    • Returning Customer
    • Small Group Employer
  • GET COVERAGE NOW
  • Get Started
    • New Customers
    • Returning Customers
      • Login
      • Cancel Your Coverage
    • Explore Plans
      • Compare Costs & Plans
      • Dental & Vision Insurance
    • When can I buy insurance?
    • Special Enrollment Groups
      • Young Adults
      • Native Americans
    • Options for Small Business Owners
    • Health First Colorado
    • OmniSalud
      • SilverEnhanced Savings
      • OmniSalud Help
    • Tax Time Enrollment
  • Financial Help
    • Get Financial Help
    • Colorado Premium Assistance
    • Lower Your Monthly Premiums
    • Estimate Your Savings
    • Healthcare Discounts
    • Special Group Financial Help
  • Find Answers
    • Before You Buy
      • Health Insurance Companies
      • Types of Health Plans
      • Bronze, Silver & Gold Plans
    • Tips for Choosing a Plan
    • Health Insurance 101
      • Who can sign up?
      • Health Services Covered
      • Insurance Costs Explained
    • After You Buy
      • Submit Documents
      • Tax Forms and Information
    • FAQs
    • Glossary
  • We Can Help
    • Assisters
    • Brokers
    • Events
    • Customer Service
    • Enrollment Center
    • Health Insurance Scam Alert

FAQs

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Manage My Account

How do I cancel (terminate) my coverage?

Contact our Customer Service Center at 855-752-6749 to request a termination of your plan. Your plan will end at the end of the month in which you contact us.

When do I report changes to the Marketplace?

If you experience a change that may affect your health insurance options, such as marriage, the birth or adoption of a child, a move, or a change in income, you should report it to Connect for Health Colorado within 30 days of the event. Connect for Health Colorado will determine if you qualify for a Special Enrollment Period or if your eligibility for financial help has changed.

Note: You should report changes to Connect for Health Colorado as soon as possible to avoid receiving more Premium Tax Credit than you qualify for. If you receive excess Premium Tax Credit during the year, you may be required to pay some or all of it back when you file your federal income taxes.

What do I do if I made a mistake when applying for health insurance?

If you made a mistake, contact the Customer Service Center or your local Broker or Assister. If you accidentally selected the wrong plan or would like to select a different one and are outside of the Open Enrollment Period, you will need to wait until the next Open Enrollment Period or until you experience a Life Change Event.

Note: Do not submit multiple changes through Colorado PEAK or Connect for Health Colorado’s website to correct a mistake. This will only compound the issue.

I already have insurance through Connect for Health Colorado and the Open Enrollment Period is coming up. What do I need to do?

Your coverage will automatically end at the end of the year. You will have the option to either automatically renew your coverage or actively select a new plan for the year. We will notify you whether your plan will be automatically renewed, when we will renew your plan, and any other steps you need to take ahead of the Open Enrollment Period, which begins Nov. 1. If you are not eligible for automatic renewal, we will notify you and ask you to submit a new application for financial help and a health plan.

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