Continuous improvement with our technology

To Our Valued Stakeholders,

Connect for Health Colorado took on a significant technology initiative last year when we designed and launched a new application to determine eligibility for Qualified Health Plans and Advance Premium Tax Credits. The application provided a more streamlined enrollment experience during this recent Open Enrollment period, clear progress toward our goal of improving the customer experience.

After a few months using our new system, we are able to evaluate how it is working and find opportunities to improve. In February, we brought in experts to review our website, including our eligibility application and the shopping portal, evaluating how customers enroll in plans. They interviewed customers, Brokers, Assisters and other stakeholders to gather feedback on what customer needs we are meeting and where we can do better. We look forward to sharing our findings with stakeholders as we work together to better support our customers.

Washington, D.C., visit

I’ve been in Washington, D.C., this week meeting with Colorado policymakers, trade associations, federal regulators and other health policy organizations sharing information about our Open Enrollment period success and our thoughts on the future of healthcare reform in Colorado. I am pleased with the level of interest among members of the state’s congressional delegation and look forward to future conversations with our elected officials. The trip also provided an opportunity to confer with colleagues from the National Academy for State Health Policy (NASHP) and other state-based marketplaces on how we continue to innovate to make affordable health coverage a reality for more people.

In the News

You’re not alone if you find the debate at the state and national level over “universal coverage” and “single payer” sometimes confusing. The Colorado Independent recently provided a helpful explanation of the key proposals on the table in our state.

Take care,
Kevin Patterson, MURP, MPA
Chief Executive Officer
Connect for Health Colorado