Connect for Health Colorado Update


DENVER, CO – Connect for Health Colorado released updated metrics covering the first three weeks of operations during a meeting of the marketplace Board of Directors.

“Colorado’s health insurance marketplace has seen steady interest since our launch,” said CEO Patty Fontneau. “In our first three weeks in business, we have had over 300,000 visitors to our site, with over 40,000 consumers creating accounts to purchase insurance.”

Snapshot from October 1-26:

  • Unique website visitors: 316,326
  • Calls and chats with Customer Service Center Representatives: 30,862
  • Accounts created: 44,935
  • Average call and chat wait time: 4 minutes 28 seconds
  • Enrollments (number of people covered): 3,164

** Enrollments in Colorado’s marketplace do not include Medicaid enrollments. **

**Additional data available below**

The Connect for Health Colorado Board of Directors received an update and discussed a wide range of topics, including areas where operations can improve. These included steps to improve management of certified insurance agent/broker and Health Coverage Guide accounts. The Marketplace has also implemented additional functions, including a medical provider directory for customers to search for plans which include their preferred providers.

We recognize that there are areas where we can improve our services,” said Fontneau. “We are working seven days a week to make those improvements and ensure that all of our agents/brokers and Health Coverage Guide partners are able to help customers shop and enroll in health insurance.”

The Marketplace has been open to individuals, families and small businesses since October 1, offering health insurance options that will take effect as early as January 1, 2014. The Customer Service Center in Colorado Springs has experienced high call volumes, especially in the last week.

Open enrollment continues until March 31, 2014. Individuals and families can choose from up to 150 private health insurance plans from ten carriers and small employers can create small group plans from up to 92 health insurance plans provided by six carriers. New financial assistance will be available to nearly 500,000 Coloradans to reduce costs. The Customer Service Center is open from 7 am to 8 pm Mondays through Saturdays at 1-855-PLANS-4-YOU (855-752-6749).

The marketplace is a public, non-profit entity that was established by a 2011 state law. More information is available at