Additional Connect for Health Colorado Metrics:
- Total website unique visitors: 364,356
- Most popular pages: Individual Market Shopping and Quick Check for Financial Eligibility
- Most Common Questions: General information; financial assistance eligibility; notices
- Availability of Website: 99.4%
- Web Pages Services within 5 Seconds: 99.6%
- Total Customer Accounts Created: 52,542
- Total Calls and Chats Serviced: 36,435
- Average Call and Chat Wait Time: 4 minutes 49 seconds
- Percent of Calls Answered within 20 Seconds: 38%
- Average Call and Chat Length: 18 minutes 38 seconds