As the leader of this state\u2019s health insurance marketplace, one of my roles is to ensure I understand the needs of Coloradans and that Connect for Health Colorado can serve residents in the best way possible. One way to do that is to get into communities, learn from you and learn from others.<\/p>\n\n\n\n
Recently, some members of Connect for Health Colorado\u2019s leadership team joined me for a two-day meeting with leaders from the Covered California team. It was invigorating to share learnings that each organization respectively can apply to its work.<\/p>\n\n\n\n
For example, Covered California shared how they collect and use data about customer behavior within their application. Here in Colorado, we plan to expand our collection of analytics in the coming months and use the data for continuous improvement. Other discussions included our new OmniSalud program, how our call centers operate and how our staff stays engaged. Overall, there were lots of great ideas exchanged and learnings to take away.<\/p>\n\n\n\n