{"id":33576,"date":"2018-06-29T09:35:15","date_gmt":"2018-06-29T15:35:15","guid":{"rendered":"http:\/?p=33576"},"modified":"2018-06-29T09:35:15","modified_gmt":"2018-06-29T15:35:15","slug":"improving-our-customer-service","status":"publish","type":"post","link":"https:\/\/connectforhealthco.com\/es\/improving-our-customer-service\/","title":{"rendered":"Improving Our Customer Service"},"content":{"rendered":"<p><strong>To Our Valued Stakeholders,<\/strong><\/p>\n<p>We had the opportunity Monday to talk with our policy committee about the results of our most recent <a href=\"https:\/\/s3.amazonaws.com\/c4-media\/wp-content\/uploads\/2018\/06\/Customer-and-Awareness-Surveys-Presentation.pdf\" target=\"_blank\" rel=\"noopener\">surveys<\/a>. That included surveys of new and returning customers, lapsed customers and Colorado residents selected at random.<\/p>\n<p>The responses show progress in key areas:<\/p>\n<ul>\n<li>Fewer customers reporting technical problems<\/li>\n<li>More customers giving positive marks to our Customer Service Center<\/li>\n<li>An 18-point jump in the percentage of customers likely to recommend Connect for Health Colorado<\/li>\n<\/ul>\n<p><strong>In the News<\/strong><\/p>\n<p>There was encouraging news in a Kaiser Family Foundation <a href=\"https:\/\/www.kff.org\/private-insurance\/issue-brief\/individual-insurance-market-performance-in-early-2018\/\" target=\"_blank\" rel=\"noopener\">report<\/a> this week on the positive financial performance of health insurance companies in the individual market. A good first quarter this year for many follows positive results in 2017, more indication that markets are stabilizing, even as the policy debate continues.<\/p>\n<p>Last Friday I participated with three other state-based marketplace directors on a panel at the national America\u2019s Health Insurance Plans (AHIP) 2018 Institute &amp; Expo, where we talked about the importance of outreach strategies. Inside Health Policy covered it <a href=\"http:\/\/s3.amazonaws.com\/c4-media\/wp-content\/uploads\/2018\/06\/Exchange-Directors-Stress-Outreach-Education-Critical-To-Enrollment-_-InsideHealthPolicy.com_.pdf\" target=\"_blank\" rel=\"noopener\">here.<\/a><\/p>\n<p>Take care,<\/p>\n<p><em>Kevin Patterson, MURP, MPA<br \/>\nChief Executive Officer<br \/>\nConnect for Health Colorado<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To Our Valued Stakeholders, We had the opportunity Monday to talk with our policy committee about the results of our most recent surveys. That included surveys of new and returning&hellip;<\/p>\n<p><a class=\"read-more\" href=\"https:\/\/connectforhealthco.com\/es\/improving-our-customer-service\/\">Read More<\/a><\/p>\n","protected":false},"author":37,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[19,28],"tags":[],"class_list":["post-33576","post","type-post","status-publish","format-standard","hentry","category-news","category-press-release"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Improving Our Customer Service &#8226; Connect for Health Colorado<\/title>\n<meta name=\"description\" content=\"We had the opportunity Monday to talk with our policy committee about the results of our most recent surveys: fewer customers reporting technical problems, more customers giving positive marks to our Customer Service Center, an 18-point jump in the percentage of customers likely to recommend Connect for Health Colorado\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/connectforhealthco.com\/improving-our-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improving Our Customer Service &#8226; Connect for Health Colorado\" \/>\n<meta property=\"og:description\" content=\"We had the opportunity Monday to talk with our policy committee about the results of our most recent surveys: fewer customers reporting technical problems, more customers giving positive marks to our Customer Service Center, an 18-point jump in the percentage of customers likely to recommend Connect for Health Colorado\" \/>\n<meta property=\"og:url\" content=\"https:\/\/connectforhealthco.com\/improving-our-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Connect for Health Colorado\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/connectforhealthco\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-06-29T15:35:15+00:00\" \/>\n<meta name=\"author\" content=\"Suzy Fitzgerald\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@C4HCO\" \/>\n<meta name=\"twitter:site\" content=\"@C4HCO\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Suzy Fitzgerald\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/connectforhealthco.com\/improving-our-customer-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/connectforhealthco.com\/improving-our-customer-service\/\"},\"author\":{\"name\":\"Suzy Fitzgerald\",\"@id\":\"https:\/\/connectforhealthco.com\/#\/schema\/person\/79e26d8d591ce9f35047f693cf286df7\"},\"headline\":\"Improving Our Customer Service\",\"datePublished\":\"2018-06-29T15:35:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/connectforhealthco.com\/improving-our-customer-service\/\"},\"wordCount\":185,\"articleSection\":[\"News\",\"Press Release\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/connectforhealthco.com\/improving-our-customer-service\/\",\"url\":\"https:\/\/connectforhealthco.com\/improving-our-customer-service\/\",\"name\":\"Improving Our Customer Service &#8226; 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