{"id":42188,"date":"2019-09-18T08:21:07","date_gmt":"2019-09-18T14:21:07","guid":{"rendered":"https:\/\/uat-internal.connectforhealthco.com\/?page_id=42188"},"modified":"2024-07-30T12:26:07","modified_gmt":"2024-07-30T18:26:07","slug":"quejas","status":"publish","type":"page","link":"https:\/\/connectforhealthco.com\/es\/ayuda\/quejas\/","title":{"rendered":"Quejas"},"content":{"rendered":"<div class=\"wp-bootstrap-blocks-row\">\n\t<div class=\"grid\">\n\t\t<div class=\"row\">\n\t\t\t\n\n<div class=\"col-12\">\n\t<div class=\"\">\n\t\t\n\n<h3 class=\"wp-block-heading\"><strong>Informaci\u00f3n sobre quejas<\/strong><\/h3>\n\n\n\n<p>Si quiere proporcionar sus comentarios a Connect for Health Colorado, elija una de las tres opciones que aparecen a continuaci\u00f3n para decirnos qu\u00e9 podr\u00edamos hacer mejor:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Env\u00ede el siguiente formulario en l\u00ednea<\/li>\n\n\n\n<li>Imprima este <strong><a href=\"https:\/\/c4-media.s3.amazonaws.com\/wp-content\/uploads\/2024\/07\/30122505\/Complaint-form-Spanish-final-v2.pdf\" data-type=\"link\" data-id=\"https:\/\/c4-media.s3.amazonaws.com\/wp-content\/uploads\/2024\/06\/11093423\/Complaint-form-Spanish-final.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">formulario<\/a><\/strong> y env\u00edelo por correo postal o electr\u00f3nico a la direcci\u00f3n que se indica en el mismo<\/li>\n\n\n\n<li> Llame a nuestro centro de atenci\u00f3n al cliente al 855-752-6749 y diga al representante que quiere presentar una queja formal.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>\u00bfTiene alguna queja sobre su compa\u00f1\u00eda de seguros o su agente de seguros?<\/strong><\/p>\n\n\n\n<p> P\u00f3ngase en contacto con la Divisi\u00f3n de Seguros de Colorado, <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.colorado.gov\/pacific\/dora\/consumer-complaint-portal\" target=\"_blank\">Portal de Quejas del Consumidor<\/a>. <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>\u00bfTiene alguna pregunta sobre Health First Colorado (Programa Medicaid de Colorado) o sobre Child Health Plan Plus?<\/strong><\/p>\n\n\n\n<p> P\u00f3ngase en contacto con el <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.colorado.gov\/hcpf\" target=\"_blank\">Departamento de Pol\u00edticas y Financiamiento de Atenci\u00f3n M\u00e9dica de Colorado<\/a>. <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Formulario en l\u00ednea para quejas del cliente<\/strong><\/h3>\n\n\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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class='gform-body gform_body'><ul id='gform_fields_31' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_31_11\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_31_11'>Facebook<\/label><div class='ginput_container'><input name='input_11' id='input_31_11' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_31_11'>Este campo es un campo de validaci\u00f3n y debe quedar sin cambios.<\/div><\/li><li id=\"field_31_9\" class=\"gfield gfield--type-html gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><span style=\"color: #790000\">*<\/span> indica que el campo es obligatorio<\/li><li id=\"field_31_1\" class=\"gfield gfield--type-text field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_31_1'>N\u00famero de cuenta (opcional)<\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_31_1' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_31_2\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Nombre<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name has_suffix gf_name_has_3 ginput_container_name gform-grid-row' id='input_31_2'>\n                            \n                            <span id='input_31_2_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_2.3' id='input_31_2_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_31_2_3' class='gform-field-label gform-field-label--type-sub '>Nombre<\/label>\n                                                <\/span>\n                            \n                            <span id='input_31_2_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_2.6' id='input_31_2_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_31_2_6' class='gform-field-label gform-field-label--type-sub '>Apellido<\/label>\n                                                <\/span>\n                            <span id='input_31_2_8_container' class='name_suffix  gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_2.8' id='input_31_2_8' value=''   aria-required='false'     \/>\n                                                    <label for='input_31_2_8' class='gform-field-label gform-field-label--type-sub '>Sufijo<\/label>\n                                                <\/span>\n                        <\/div><\/li><li id=\"field_31_3\" class=\"gfield gfield--type-phone gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_31_3'>Tel\u00e9fono<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_31_3' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_31_4\" class=\"gfield gfield--type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Correo electr\u00f3nico<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container_email gform-grid-row' id='input_31_4_container'>\n                                <span id='input_31_4_1_container' class='ginput_left gform-grid-col gform-grid-col--size-auto'>\n                                    <input class='' type='email' name='input_4' id='input_31_4' value=''    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                                    <label for='input_31_4' class='gform-field-label gform-field-label--type-sub '>Ingrese su correo electr\u00f3nico<\/label>\n                                <\/span>\n                                <span id='input_31_4_2_container' class='ginput_right gform-grid-col gform-grid-col--size-auto'>\n                                    <input class='' type='email' name='input_4_2' id='input_31_4_2' value=''    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                                    <label for='input_31_4_2' class='gform-field-label gform-field-label--type-sub '>Confirme su correo electr\u00f3nico<\/label>\n                                <\/span>\n                                <div class='gf_clear gf_clear_complex'><\/div>\n                            <\/div><\/li><li id=\"field_31_5\" class=\"gfield gfield--type-address gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Domicilio f\u00edsico<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label>    \n                    <div class='ginput_complex ginput_container has_street has_street2 has_city has_state has_zip ginput_container_address gform-grid-row' id='input_31_5' >\n                         <span class='ginput_full address_line_1 ginput_address_line_1 gform-grid-col' id='input_31_5_1_container' >\n                                        <input type='text' name='input_5.1' id='input_31_5_1' value=''    aria-required='true'    \/>\n                                        <label for='input_31_5_1' id='input_31_5_1_label' class='gform-field-label gform-field-label--type-sub '>Domicilio<\/label>\n                                    <\/span><span class='ginput_full address_line_2 ginput_address_line_2 gform-grid-col' id='input_31_5_2_container' >\n                                        <input type='text' name='input_5.2' id='input_31_5_2' value=''     aria-required='false'   \/>\n                                        <label for='input_31_5_2' id='input_31_5_2_label' class='gform-field-label gform-field-label--type-sub '>Domicilio (l\u00ednea 2)<\/label>\n                                    <\/span><span class='ginput_left address_city ginput_address_city gform-grid-col' id='input_31_5_3_container' >\n                                    <input type='text' name='input_5.3' id='input_31_5_3' value=''    aria-required='true'    \/>\n                                    <label for='input_31_5_3' id='input_31_5_3_label' class='gform-field-label gform-field-label--type-sub '>Ciudad<\/label>\n                                 <\/span><span class='ginput_right address_state ginput_address_state gform-grid-col' id='input_31_5_4_container' >\n                                        <select name='input_5.4' id='input_31_5_4'     aria-required='true'    ><option value='' ><\/option><option value='Alabama' >Alabama<\/option><option value='Alaska' >Alaska<\/option><option value='Samoa Americana' >Samoa Americana<\/option><option value='Arizona' >Arizona<\/option><option value='Arkansas' >Arkansas<\/option><option value='California' >California<\/option><option value='Colorado' selected='selected'>Colorado<\/option><option value='Connecticut' >Connecticut<\/option><option value='Delaware' >Delaware<\/option><option value='District of Columbia' >District of Columbia<\/option><option value='Florida' >Florida<\/option><option value='Georgia' >Georgia<\/option><option value='Guam' >Guam<\/option><option value='Hawaii' >Hawaii<\/option><option value='Idaho' >Idaho<\/option><option value='Illinois' >Illinois<\/option><option value='Indiana' >Indiana<\/option><option value='Iowa' >Iowa<\/option><option value='Kansas' >Kansas<\/option><option value='Kentucky' >Kentucky<\/option><option value='Louisiana' >Louisiana<\/option><option value='Maine' >Maine<\/option><option value='Maryland' >Maryland<\/option><option value='Massachusetts' >Massachusetts<\/option><option value='Michigan' >Michigan<\/option><option value='Minnesota' >Minnesota<\/option><option value='Mississippi' >Mississippi<\/option><option value='Missouri' >Missouri<\/option><option value='Montana' >Montana<\/option><option value='Nebraska' >Nebraska<\/option><option value='Nevada' >Nevada<\/option><option value='New Hampshire' >New Hampshire<\/option><option value='New Jersey' >New Jersey<\/option><option value='New Mexico' >New Mexico<\/option><option value='New York' >New York<\/option><option value='North Carolina' >North Carolina<\/option><option value='North Dakota' >North Dakota<\/option><option value='Islas Marianas del Norte' >Islas Marianas del Norte<\/option><option value='Ohio' >Ohio<\/option><option value='Oklahoma' >Oklahoma<\/option><option value='Oregon' >Oregon<\/option><option value='Pennsylvania' >Pennsylvania<\/option><option value='Puerto Rico' >Puerto Rico<\/option><option value='Rhode Island' >Rhode Island<\/option><option value='South Carolina' >South Carolina<\/option><option value='South Dakota' >South Dakota<\/option><option value='Tennessee' >Tennessee<\/option><option value='Texas' >Texas<\/option><option value='Utah' >Utah<\/option><option value='Islas V\u00edrgenes de los Estados Unidos' >Islas V\u00edrgenes de los Estados Unidos<\/option><option value='Vermont' >Vermont<\/option><option value='Virginia' >Virginia<\/option><option value='Washington' >Washington<\/option><option value='West Virginia' >West Virginia<\/option><option value='Wisconsin' >Wisconsin<\/option><option value='Wyoming' >Wyoming<\/option><option value='Armed Forces Americas' >Armed Forces Americas<\/option><option value='Armed Forces Europe' >Armed Forces Europe<\/option><option value='Armed Forces Pacific' >Armed Forces 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