What does the quality rating of a health plan indicate?

Health plans listed on Connect for Health Colorado display quality ratings from one to five stars, which represents the overall rating of the health plan. There are different factors that go into determining a plan’s quality rating, including customer satisfaction survey results and measurements of clinical quality. There are some health plan carriers that are new to the Marketplace and, therefore, do not yet have enough data to establish a quality rating. In these instances, a health plan’s quality rating may be listed as “In Progress”. For more information about the accredited organizations who determine a plan’s quality rating, you can visit the Consumer Assessment of Healthcare Providers and Systems (CAHPS) website for customer satisfaction survey results and the Healthcare Effectiveness Data and Information Set for clinical quality information.

Related FAQs:
Health plans are categorized as Bronze, Silver, Gold, Platinum or Catastrophic. What does this mean?