Additional Connect for Health Colorado Metrics:

• Total website unique visitors: 499,251
• Most popular pages: Individual Search Quotes; Individual Compare Plans; Individual Eligibility
• Most Common Questions: General information; Enrollments; financial assistance eligibility
• Availability of Website: 99.6%
• Web Pages Services within 5 Seconds: 99.7%
• Total Customer Accounts Created: 71,497
• Total Calls and Chats Serviced: 57,821
• Average Call and Chat Wait Time: 5 minutes 23 seconds
• Percent of Calls Answered within 20 Seconds: 44%
• Average Call and Chat Length: 16 minutes 54 seconds