To Our Valued Stakeholders,

It’s a wrap – our sixth Open Enrollment period closed on Tuesday night. We reported on Wednesday that more than 169,000 Coloradans selected health coverage for 2019, an increase of 2 percent over last year’s Open Enrollment period. We will have a full report on this Open Enrollment once the dust settles and we’ve had time to analyze more of our data.

A sincere thank you doesn’t seem like enough. I know many of you worked long hours and supported us through this successful Open Enrollment Period. I am proud to have such a great team to ensure Coloradans have access to coverage, in all 64 counties.

And, of course, our lights stay on through the year to enroll anyone with a “life change event.”

As mentioned last week, we are actively engaged at the state Capitol. We are monitoring several bills that connect to our mission of increasing access, affordability, and choice for individuals and small employers purchasing health insurance in Colorado.

Two early bills of particular interest are House Bill 19-1004, which would take exploratory steps around the creation of a state option for health care coverage, and Senate Bill 19-004  which would develop a pilot program for certain individuals to participate in the group plan offered to state employees. We plan to watch these closely and remain active in discussions about them at the Capitol.

You may also be interested to see our initial draft of our Policy Agenda Principles, which we will continue to refine. These Principles will serve as our framework through which we’ll gauge progress toward improving the wellbeing of our state and our organization.

In the News

An article in the Gazette on our Open Enrollment results took note of the increase enrollments overall, including an 8 percent jump specifically in El Paso county.

Thank you again for being our partner in progressing health coverage in Colorado.

Take care,

Kevin Patterson, MURP, MPA
Chief Executive Officer
Connect for Health Colorado

January 1 plan selections set new sign up record

To Our Valued Stakeholders,

We are happy to see a strong enrollment through our Dec. 15 deadline. We reported on Monday that more than 156,000 Coloradans made plan selections. That number is up 5 percent ahead of signups one year ago. We have increased the number of plan selections for coverage effective in January for five consecutive years. But we’re not finished.

As you all know, Colorado’s Open Enrollment period continues through Jan. 15, 2019. We appreciate your continued hard work helping Coloradans enroll.

As a reminder, our Customer Service Center will be serving customers with adapted hours over the holiday: Dec. 24 open from 8 a.m.– 2p.m., closed Dec. 25; open 8 a.m.-6 p.m. Wednesday through Friday (Dec. 26-28). The following week, hours include 8 a.m.– 2 p.m. on Dec. 31, closed Jan. 1, then open from 8 a.m.-6 p.m. on weekdays beginning Wednesday, Jan. 2.

We know that last Friday’s ruling from a Texas federal district judge has raised questions about the future of the Affordable Care Act. It’s important to remember that this, the latest of many court challenges, is far from over. The law remains in place while the case moves through the expected appeals. Colorado has also passed state laws that protect those with pre-existing conditions, which are not impacted by this case. You can reassure your customers that their financial help and pre-existing condition protections remain in place.

We also want you to be aware that, in light of the substantial health, financial and social impacts of the proposed Public Charge changes, we submitted public comment on the matter. We asked that the Administration not move forward with any aspect of the proposed changes. Read our full comment here.

In the News

We were happy to see when KREX, a Western Slope news station, shared a story about one of our customers and the positive impact health insurance has had for her family.

Wishing you and your families a happy holiday season. You’ll hear from me again after the New Year begins.

Take care,

Kevin Patterson, MURP, MPA
Chief Executive Officer
Connect for Health Colorado

As the December 15 deadline nears, thanks for staying the course

To Our Valued Stakeholders,

As we announced this week, the pace of plan selections continues to run ahead of previous years, but there are plenty of people yet to act to avoid a gap in coverage. With just more than a week until the December 15 deadline, we know we owe it to many of you for the success of getting Coloradans covered so far.

There is a flurry of activity to make sure people enroll to have Jan. 1 coverage. This weekend, assisters are offering walk-in enrollment events in Aurora, Montrose and Fort Collins. We’re excited to host Get Covered Sunday events in partnership with the Colorado Black Health Collaborative at churches in Aurora and Denver. Our calendar is full of events running through to the end of Open Enrollment.

I was also pleased to host Sen. Rhonda Fields in our office recently for a conversation about why it’s important to get enrolled. Take a look at this video of her helping us get the word out. Her support is having an impact.

We met with our legislative oversight committee this week to update members on our progress this Open Enrollment Period and on our strategic plan. We value the collaboration and partnership we have with this committee.

In the News

We are pleased with the news coverage of our Open Enrollment this week, including this piece in Colorado Sun. I was also featured on Colorado Health Institute’s podcast, the Checkup.

Thank you for your continued hard work and for staying the course this sixth Open Enrollment period.

Take care,

Kevin Patterson, MURP, MPA
Chief Executive Officer
Connect for Health Colorado

To Our Valued Stakeholders,

We are just a few weeks into our Open Enrollment Period and we have reason to be optimistic.

We reported Friday that we have seen 25,614 medical plan submissions through Nov. 15, our fastest start ever and a 13 percent increase over last year’s pace in the comparable period.

At the same time, we have been working hard to address call hold times at our Customer Service Center. After adding staff and making adjustments to the call technology, as of Friday, we’ve reduced average hold times to less than two minutes.

Our Customer Service Center will be closed Thursday so that our staff can celebrate the Thanksgiving holiday with their families. They will be working normal hours, 8 a.m. to 6 p.m., on Wednesday and Friday.

We appreciate all that you do to support our work and hope that you will have time with friends and family over the holiday.

Take care,

Kevin Patterson, MURP, MPA
Chief Executive Officer
Connect for Health Colorado

Since the updated platform launch, two million people have visited the Colorado marketplace site

For media inquiries, contact: [email protected]

STONY BROOK, N.Y.  – Connect for Health Colorado®, the state’s health insurance exchange, today announced it has partnered with Softheon, a national leader in cloud-based health insurance exchange integration and services, to enhance its existing enrollment platform with intuitive guided shopping powered by decision support. Coloradans are actively using this updated platform to select new plans during the 2019 Open Enrollment.

In addition to giving users an elevated shopping experience, this technology, built with Angular 6 and hosted on an Amazon Web Services (AWS) cloud, allows for greater accuracy of provider and pharmacy networks, and advanced reporting. The Connect for Health Colorado portal now uses state-of-the-art algorithms to pull more accurate estimates for monthly and yearly total out-of-pocket costs, allowing users to better budget.

“We are honored to partner with Connect for Health Colorado® to bring affordable, accessible, and plentiful healthcare to people across the state,” said Eugene Sayan, CEO & Founder of Softheon. “Our focus on machine learning allows Softheon to provide the best possible shopping experience for our users and ensure that everyone ends up with the plan that is truly best to suit their needs.”

The platform walks members through a series of questions about themselves, their financial status, typical coverage needs, doctor preferences, and necessary prescriptions. Based on these answers, the plan options are tailored to best meet the member’s unique needs.

“Our Quick Cost and Plan Finder Tool is the only place where Coloradans can go to easily compare their health insurance options side-by-side and get an estimate of what financial help they can get,” said Connect for Health Colorado Chief Executive Officer Kevin Patterson. “We are committed to providing the best possible customer experience with this technology.”

Connect for Health Colorado noted that Softheon was able to provide outstanding job training and outline a clear understanding of the work progress. Because Softheon leveraged the cloud to automatically scale to fit our product’s demands, Connect for Health Colorado did not have to continually pay for extra space. After communicating all risks and milestones, Softheon was able to meet all deadlines and was quick to resolve any issues that arose.

Since implementation, Colorado has seen more than 2 million people use their platform to shop. Going forward, Softheon will also be working with Connect for Health Colorado to implement mobile functionality and Spanish translation to further enhance the users’ shopping experience.

To learn more about Softheon, visit Softheon.com. To learn more about Connect for Health Colorado, visit connectforhealthco.com.

About Softheon

Softheon’s mission is to make healthcare affordable, accessible, and plentiful. Softheon’s cloud-based Software-as-a-Service(SaaS) and Business Process-as-a-Service (BPaaS) solutions for federal and state governments have solved complex challenges that are associated with administering public health insurance exchanges. Softheon solutions work to transform the way agencies operate by delivering unparalleled healthcare capabilities including but not limited to: Individual and SHOP Marketplaces, Special Enrollment Period (SEP) verification, Advance Premium Tax Credit (APTC) validation, Electronic Data Interchange (EDI) Validation, Electronic and Paper-based Payment Processing, Carrier Reconciliation Facilitation, and Federally Facilitated Marketplace (FFM) Population Analytics.

In 2018, Softheon was ranked the 23rd fastest growing company in the United States on Deloitte’s Technology Fast 500.

Contact:  Luke Clarke 720-496-2545

DENVER – Gov. Hickenlooper has named two health policy leaders to vacancies on the Connect for Health Colorado® Board of Directors

Lorez Meinhold, Senior Policy Director at the Keystone Policy Center, was newly named to the board, and David Padrino, the Chief of Staff to the Lieutenant Governor and the state’s Deputy Chief Operating Officer, was re-appointed to a board seat he has held previously.

Ms. Meinhold, whose more than 17 years of healthcare policy experience includes service as Senior Policy Director for two Colorado governors, has worked at the local, state and national level on numerous healthcare policy initiatives. She served as Deputy Director for the Department of Health Care Policy and Financing and as Senior Program Officer for the Colorado Health Foundation, and founded a non-profit, in addition to senior policy positions with governors Bill Ritter and John Hickenlooper.

Mr. Padrino, who also serves as Chair of the Colorado Benefit Management System (CBMS) executive steering committee, was appointed to an ex-officio, non-voting seat on the Connect for Health Colorado Board that he held from 2014-2016.

“We’re excited to welcome these two distinguished and immensely qualified members to our Board,” said Board Chair Adela Flores-Brennan. “They bring broad experience in Colorado healthcare policy. Their insights will be critical as we move forward on our mission to increase access, affordability and choice to individuals and families buying health insurance in Colorado.”

The appointments fill vacancies created by the earlier departures of Davis Fansler and Kyle Brown. The Connect for Health Colorado Board has nine voting members and three ex-officio members.