Please note that prior to May 6, 2013, Connect for Health Colorado was known as the Colorado Health Benefit Exchange (COHBE), the legal name created by SB 11-200.

Broker Relationship and Compensation
Broker Relationship and Compensation
Broker Appointments with Carriers

  • The Board voted on August 27, 2012 to adopt guiding principles, including that COHBE should partner with brokers and agents, that broker and agent compensation should be comparable inside and outside the Exchange, that brokers and agents are able to participate in both the Individual and the SHOP Exchanges, and that individuals and small businesses should NOT be required to use a broker or agent.
  • The Board voted on March 11, 2013 to adopt the guiding principle that all carriers doing business through the Exchange, except those who do not market their products through brokers, be required to appoint all brokers who are certified by the Exchange for the sale of their products within the Exchange. COHBE is willing to allow carriers to wait until the first business is placed before carriers actually appoint brokers as long as carriers review the list of prospective brokers and make known their concerns about the ones they consider unacceptable before that broker starts the certification program.

 

Carrier Dedicated Sales Teams
Carrier Dedicated Sales Teams
Consumer Feedback on Notices Regulated by DOI

  • The Board voted on April 8, 2013, to allow Exchange QHPs to be offered to consumers via carrier dedicated sales teams. COHBE will work with the Division of Insurance in any disclosure notifications that they require of carriers to send to consumers. Consumers will also be notified that they have the option to provide their financial information directly to the Exchange.

 

Connect for Health Assistance Network
Conflict of Interest Policy

  • The Board voted on February 11, 2013 to adopt the Conflict of Interest Framework for Assistance Sites and Health Coverage Guides.

 

Customer Service Center Policy
Customer Service Center Policy

  • The Board voted on August 27, 2012 to adopt guiding principles, including that there should be customer service offered in multiple languages, that the customer service center should refer people to public programs for which they qualify, and that the customer service center should be staffed by representatives that can educate, provide assistance and answer questions as well as licensed staff who can advise on plan choice.

 

Navigator Role and Compensation
Navigator Role and Compensation

  • On August 27, 2012 the Board voted on guiding principles including definitions, broad selection criteria, funding model, training and certification, oversight and ongoing stakeholder feedback and assessment of needs.